Startupindia : DIPP245949
Instead of relying on phone calls, sticky notes, or verbal reminders that can easily be forgotten, this system creates a clear record of every concern. Assign tasks to the right people and make sure every issue is resolved on time.
98%
Resolution rate
2.4hrs
Avg response
24/7
Support
156
Total Complaints
+12 this month
89%
Resolved Rate
+8.2%
42
Pending
Need attention
18
High Priority
Urgent
4.2
Avg Resolution
Days
92%
Satisfaction
This month
A central digital logbook for the entire school. Parents, students, and staff raise concerns, and administration tracks until fixed. Every question gets an answer, responsibilities are clear.
| Issue | Raised By | Status | Priority | |
|---|---|---|---|---|
Bus route delay Transport • 2 hours ago | Rajesh Mehta Parent | pending | medium | |
Broken classroom AC Infrastructure • 5 hours ago | Dr. Anil Kumar Staff | in progress | high | |
Library books missing Library • 1 day ago | Priya Patel Student | resolved | low | |
Canteen food quality Canteen • 2 days ago | Rahul Sharma Student | escalated | high | |
Fee payment error Finance • 2 days ago | Sunita Reddy Parent | pending | medium |
Submit
Route
Review
Resolve
Escalate
Every request gets a unique number for easy tracking
Set time limits so issues don't sit unresolved
Role-based access ensures privacy
Parents can use app or web portal
Complete history of every issue
See which department is busiest
🔒 Anonymous complaints?
Yes, you can enable anonymous reporting for sensitive issues.
⏱️ Change time limits?
Set different deadlines for different issue types.
📱 Works on mobile?
Yes, parents can use the Hexa app to raise tickets.
🔐 Is data safe?
Banking-grade security with encrypted servers.
Clear communication builds trust with families and makes the school day run smoother.
